1. Choose a plan that fits how many websites you need.
2. Install the SMChatbot plugin on your website (see the WordPress guide).
3. Connect your license in the SMChatbot settings panel.
4. Train the chatbot with your website content, products, pricing and policies.
5. Test it in a private browser window, then let it answer your real visitors.

Starter AI is ideal for one website with up to 25 pages. Pro AI adds a second website, unlimited pages, voice replies and branding removal. Elite AI covers 3 websites with separate data for each site.

Paying for 3, 6 or 12 months saves 10%, 15% or 20% and adds more website licenses.

1. Download your SMChatbot plugin ZIP file after purchase.
2. Go to your WordPress dashboard.
3. Open Plugins→Add New→Upload Plugin.
4. Upload the ZIP file and click Install Now, then Activate.
5. Open the SMChatbot settings panel to connect your license and choose a design.

Once configured, the chatbot appears on your website automatically and starts talking to visitors.

Open the SMChatbot settings panel in your WordPress dashboard, connect your account or license with the details from your purchase, and save. The chatbot won't appear on your website until the license is connected.

SMChatbot works on Shopify, custom websites and most modern platforms. Follow the setup instructions included with your purchase for your platform.

Not sure which method to use? Email support@smchatbot.com with your website address and platform name, and we'll guide you.

• Write a welcome message that says what the chatbot can help with.
• Add your business FAQs so common questions get consistent answers.
• Adjust the tone so replies sound like your brand.
• Set a support email or contact flow for questions that need a person.

In the SMChatbot settings, choose the chatbot design, its position on the page, and the colors and branding that match your website. Save, then clear your website cache to see the changes.

Branding removal is available on plans that include Remove branding, such as Pro AI and the longer Starter plans. If your plan doesn't include it, upgrade to unlock it.

Start with your website content, then add the information customers ask about most:

• Product and service details
• Pricing information
• Refund, support and policy details

Clear, up-to-date information gives clear, up-to-date answers.

Review the questions visitors actually ask. When an answer is missing, unclear or outdated, add or correct that information in the chatbot's knowledge. Repeat regularly, especially after changing prices or policies.

• Ask for the visitor's name and email once they show interest.
• Use qualifying questions to understand what they need.
• Send ready buyers to your checkout or contact page.
• Let the chatbot keep collecting leads outside business hours.

• Tell visitors in the welcome message what the chatbot can help with.
• Keep pricing, stock and policy information current.
• Give visitors an easy way to reach a person for complex questions.
• Check real conversations every week and improve weak answers.

1. Check that the plugin is activated and your license is connected.
2. Clear your website cache, including any CDN cache.
3. Check whether a security plugin blocks external scripts.
4. Test in another browser or a private window.

Still not showing? Email support@smchatbot.com with your website address.

• Check the System Status page for an active incident.
• If you use a plugin that combines, delays or minifies JavaScript, exclude the SMChatbot scripts from it.
• Clear your cache after any change.

The chatbot answers from the information you gave it. Update the products, pricing or policies that changed, remove outdated content, and ask the question again to check the new answer.

• Upgrade when you need more website licenses, voice or branding removal.
• Cancel anytime to stop future renewals. You keep access until the end of the paid period.
• For plan changes, email support@smchatbot.com from the email address you used to buy.

We accept credit and debit cards and other secure online payments. Additional methods may be available depending on your region. SMChatbot never stores your full card details.

Refunds are available in specific cases, such as duplicate payments or a technical issue our team can't fix. Read the Refund Policy, then email support with your order details.