SMChatbot is an AI chatbot for your website. It replies to your visitors automatically, answers their questions, captures leads and helps turn website traffic into customers, 24 hours a day.

The chatbot uses AI to understand what a visitor is asking and replies instantly using your business information: your website content, products, pricing, policies and FAQs. The more accurate information you give it, the better its answers.

Yes. You can customize the welcome message, replies, tone and behavior, as well as the chatbot's colors, branding and position on your website, so it matches your business.

Yes. Multi-language support is included from the Starter AI quarterly plan and up, so visitors can chat in their own language.

Yes. When a visitor needs a person, the conversation can be passed to your team through your support email or contact flow, so nobody has to start over.

On WordPress, SMChatbot is installed as a plugin. No coding is needed:

1. Download the plugin ZIP file after purchase.
2. In your WordPress dashboard, go to Plugins→Add New→Upload Plugin.
3. Upload the ZIP file, click Install Now, then Activate.
4. Open the SMChatbot settings, connect your license, choose a design and train the chatbot.

The full walkthrough is in the developer docs.

SMChatbot works on WordPress, Shopify, custom-built websites and most modern platforms. If your platform needs a different setup, email support with your website address and we will guide you.

No. SMChatbot is optimized for speed and loads asynchronously, so it doesn't block your page from loading.

No. If you can upload a WordPress plugin and fill in a settings page, you can install SMChatbot. Our support team can help with setup if you get stuck.

• Make sure the plugin is activated and your license is connected.
• Clear your website cache and any caching or CDN cache.
• Check that a security or optimization plugin isn't blocking external scripts.
• Test in another browser or a private window.

More fixes are in the knowledge base.

Train the chatbot with your website content and add the details customers ask about most:

• Product and service details
• Pricing information
• Refund, support and policy details
• Common questions and their answers

Look at the questions your visitors really ask. When an answer is missing or unclear, add or correct that information in the chatbot's knowledge. Its future replies will use the updated content.

Yes. It can ask for a visitor's name and email, ask qualifying questions and send visitors to your checkout or contact page, so you stop missing leads outside business hours.

Yes, on plans that include it. Pro AI includes voice input and output, and Elite AI and longer Pro plans include all 6 voice types.

Starter AI ($19.99/mo) covers one website and up to 25 pages. Pro AI ($29.99/mo) adds a second website, unlimited pages, voice replies and branding removal. Elite AI ($39.99/mo) covers 3 websites with separate data for each.

Yes. You save 10% on 3 months, 15% on 6 months and 20% on 12 months, and longer plans include more website licenses.

We accept credit and debit cards and other secure online payments. Additional methods may be available depending on your region.

Yes. Cancelling stops future renewals, and you keep access until the end of the period you already paid for.

Because SMChatbot is a digital product, refunds are only available in specific cases, such as duplicate payments or a confirmed technical issue our team can't fix. See the full Refund Policy.

Yes, on plans that include Remove branding, such as Pro AI and the longer Starter plans.

Email support@smchatbot.com or use Live Support on our homepage. Our team helps with setup, troubleshooting and getting better results from your chatbot.

It depends on your plan. Starter includes email support within 48 hours, and higher plans get priority support with faster response times, as shown in our pricing section.

No. Support covers installation guidance and product issues. It doesn't include custom development, fixing your website, or conflicts caused by your theme, hosting or third-party plugins.

Visit our System Status page to see the current status of the chatbot engine, widget, lead capture and billing.