01 Introduction

SMChatbot ("SMChatbot", "we", "our", "us") provides AI chatbot software for websites at smchatbot.com. This Privacy Policy explains how we collect, use, share and protect personal information when you:

• Visit smchatbot.com or send us a support request.
• Buy a plan and use SMChatbot as a customer.
• Chat with a chatbot powered by SMChatbot on one of our customers' websites.

We collect only what we need to provide the service, and we do not sell, rent or trade your personal data.

02 Information we collect

A. Information you give us

• Name, email address and contact details.
• Billing details required by our payment provider to complete your order.
• Support requests and their contents, such as your name, email, product or issue, message and any attachments.
• Chatbot setup information, such as your website address, the pages and content the chatbot learns from, and your chatbot settings.

B. Information collected automatically

• IP address, used for security and fraud prevention.
• Device type, browser, operating system and basic technical data.
• Pages viewed and actions taken on our website.
• Approximate location based on your IP address.

C. Cookies and similar technologies

We use essential cookies and similar browser storage to:

• Keep your session active and remember simple preferences.
• Keep an ongoing chat conversation available while a visitor browses.
• Improve website speed and performance.
• Protect the website from bots and abuse.

We do not use unnecessary advertising cookies and we do not sell visitor tracking data. You can block cookies in your browser, but some features may stop working properly.

03 Chatbot & visitor data

When a visitor chats with an SMChatbot chatbot on a customer's website, we process the following on that customer's behalf:

• Chat messages and conversation history.
• Contact details the visitor chooses to share, such as name, email or phone number, which are delivered to the website owner as leads.
• Voice input, where the website's plan includes voice features.
• Basic technical data needed to deliver the chat, such as the page the chat started on.

For this data, the website owner is the data controller and SMChatbot acts as a data processor. Website owners are responsible for their own privacy notice and for how they use the leads and conversations they receive.

We do not:

• Sell or rent visitor conversations or leads.
• Use visitor conversations for advertising.
• Contact our customers' visitors for our own marketing.

04 How we use information

• To process purchases and activate your AI chatbot service.
• To run your chatbot, generate replies and deliver conversations and leads to you.
• To provide customer support and technical assistance.
• To show analytics about your chatbot's activity on plans that include it.
• To improve chatbot performance, stability and user experience.
• To protect SMChatbot and our customers from fraud, abuse and security risks.
• To send important service, billing and security updates.
• To meet legal and financial obligations.

We may use anonymized, aggregated information (which does not identify anyone) to understand how the service is used.

05 AI processing

Chatbot replies are generated by artificial intelligence. To create a reply, the visitor's message and relevant content from the website owner's knowledge are sent to the AI infrastructure providers we use to generate the answer.

• Prompts and replies may be stored for a limited time to deliver conversations, fix problems and keep the service reliable.
• These providers process data under their own terms and data protection commitments.

SMChatbot does not use automated decision-making that produces legal or similarly significant effects on individuals.

06 Legal bases (EEA & UK)

If you are in the European Economic Area or the United Kingdom, we process personal data on these legal bases:

• Contract: to provide the service you bought.
• Legitimate interests: to secure, support and improve SMChatbot.
• Consent: where we ask for it, such as for non-essential communications.
• Legal obligation: to meet tax, accounting and other legal requirements.

07 When we share information

We share information only when necessary:

• With payment processors, to complete your order.
• With hosting, security and technical providers that help us operate SMChatbot.
• With AI-related API providers, to generate chatbot replies.
• When required by law, regulation or valid legal process.
• As part of a merger, acquisition or sale of business assets, under the same protections described here.

We never sell your data to marketing companies.

08 International transfers

Our service providers may process personal data in countries other than your own. Where the law requires it, we use appropriate safeguards, such as standard contractual clauses, to protect data that is transferred internationally.

09 Data retention

We keep personal data only as long as needed to:

• Maintain your account and chatbot access.
• Provide support.
• Meet financial, tax or legal obligations.
• Prevent fraud and abuse.

When data is no longer needed, it is securely deleted or anonymized. Billing records may be kept longer where the law requires it.

10 How we protect your data

• HTTPS encryption across our website.
• Firewall and bot protection.
• Restricted access to sensitive data.
• Secure server and website monitoring.
• Careful handling of support and order information.

No system is completely secure, but protecting your account, your chatbot and your customers' information is our priority.

11 Your rights

Depending on where you live (for example under the GDPR in Europe or the CCPA in California), you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate information.
• Request deletion of your personal data.
• Receive a copy of your data.
• Object to or restrict certain processing.
• Opt out of non-essential communications.

If you chatted with a chatbot on another business's website, please contact that website owner first, because they control that data. We will help them respond to your request.

To make a request, email support@smchatbot.com. We review every request manually and respond within the time required by law.

12 Children's privacy

SMChatbot is not intended for children under 16, and we do not knowingly collect their personal data. If we learn that we have collected data from a child, we will delete it promptly.

13 Data breaches

If a security incident affects personal data, we will investigate promptly, take steps to limit the impact, and notify affected customers and authorities where the law requires it.

14 Third-party services

SMChatbot connects with third-party services such as payment processors, hosting providers, analytics tools and AI-related APIs. These services operate under their own privacy policies, which we encourage you to read.

15 Changes to this policy

We may update this Privacy Policy to reflect new features, service improvements or legal requirements. Updates are published on this page with a new effective date, and important changes may also be sent by email.

16 Contact

For privacy questions, data requests or security concerns, contact us.