01 Overview

These Terms of Use ("Terms") govern your access to and use of SMChatbot ("SMChatbot", "we", "us"), the AI chatbot software and website automation service offered at smchatbot.com, including plans purchased through our checkout on smchatbot.com.

By purchasing a plan, installing our chatbot on a website, or otherwise using the service, you agree to these Terms, our Privacy Policy and our Refund Policy. If you do not agree, you must not use SMChatbot.

02 Eligibility

You must be at least 18 years old, or the age of legal majority where you live, to use SMChatbot. By using the service you confirm that you can legally enter into this agreement and that you will use SMChatbot for lawful purposes only.

03 Your account

You must give accurate and complete information when you buy a plan or create an account. You are responsible for all activity under your account and for keeping your login details secure.

• Tell us straight away if you believe someone has used your account without permission.
• Do not share your account or license with people outside your business.
• We may suspend accounts that use false information or break these Terms.

04 The service

SMChatbot lets you add an AI chat assistant to your website. Depending on your plan, the service can learn from your website pages, answer visitor questions, capture leads, hand conversations to a real person on your team, reply by voice, chat in multiple languages, and show analytics in a dashboard.

Features differ between plans and billing periods, as described on our pricing section. We may improve, change or remove features over time.

05 Plans, licenses & billing

Plans (Starter AI, Pro AI and Elite AI) include a set number of website licenses and are billed in advance for the period you choose: 1 month, 3 months, 6 months or 12 months. Longer periods are discounted.

• Payments are processed by secure third-party payment providers. SMChatbot does not store your full card details.
• By completing a purchase you confirm that your payment method is valid and that you are allowed to use it.
• Subscriptions renew automatically at the end of each period until you cancel.
• If prices change, the new price applies from your next billing period, not the one you already paid for.
• If a payment fails, we may pause paid features until the payment succeeds.

06 License & permitted use

When you buy a plan, you receive a non-exclusive, non-transferable license to use SMChatbot on your own websites, up to the number of website licenses in your plan.

• You may use the chatbot on your own website or business.
• You may customize the chatbot's responses, tone and appearance for your needs.
• You may use white-label features only on plans that include them.

• You may not resell, share, sublicense or redistribute SMChatbot.
• You may not claim SMChatbot, or any part of it, as your own product.
• You may not copy, reverse engineer or extract the software or its AI logic.

07 Installing the chatbot

You install SMChatbot by adding the code snippet we provide to your website. You may only install it on websites you own or are authorized to manage.

Where the law requires it, you are responsible for telling your visitors that they are chatting with an AI assistant and for keeping a privacy notice on your website that covers the chatbot.

08 AI-generated answers

Your chatbot writes answers automatically using artificial intelligence and the content it has learned from your website. AI answers can be incomplete or wrong.

• You are responsible for the content you give the chatbot and for the answers it gives on your behalf, including prices, availability, policies and promises.
• Do not use the chatbot to give legal, medical, financial or other professional advice without review by a qualified person.
• If you notice a wrong answer, update your content or contact support so it can be corrected.

09 Your content

You keep ownership of the content you provide, such as your website pages, documents, questions and answers, and business information. You give us a limited permission to store and process that content only to run your chatbot and provide the service.

You confirm that you have the rights to all content you give the chatbot and that it does not break any law or anyone else's rights.

10 Leads & visitor data

Conversations and contact details your visitors share with your chatbot are delivered to you. For this data, you are the data controller and SMChatbot processes it on your behalf to provide the service.

You are responsible for using leads lawfully, including privacy and anti-spam laws, when you contact people who reached you through your chatbot. How we handle personal data is explained in our Privacy Policy.

11 Human handoff

The human handoff feature lets you or your team take over a conversation and reply to visitors directly. Replies sent by you or your team are your responsibility, not SMChatbot's.

12 Branding

On plans that do not include branding removal, the chatbot may show SMChatbot branding. Plans that include "Remove branding" or white-label features let you hide it. You may not remove or hide required branding by technical means on plans that include it.

13 Support

We provide support for installation guidance and product-related issues. Response times depend on your plan, as shown in the pricing section.

Support does not include custom development, fixing your website, or conflicts caused by your theme, hosting or third-party plugins.

14 Refunds

SMChatbot is a digital service delivered as soon as your plan is active, so payments are generally final. Refunds are available only in the situations described in our Refund Policy, such as duplicate payments.

15 Acceptable use

You agree not to use SMChatbot for anything illegal, harmful or abusive. In particular, you may not use it for:

• Scams, phishing, or pretending to be another person or business.
• Spam, harmful automation, or sending unwanted messages.
• Collecting visitor data by deception or without a lawful reason.
• Malware, hate speech, harassment, or content that infringes other people's rights.
• Trying to overload, attack, or get around the limits of the service or its AI systems.

Breaking this section may lead to suspension of your account or license without notice.

16 Intellectual property

All SMChatbot software, AI logic, designs, branding and documentation remain the intellectual property of SMChatbot. Nothing in these Terms transfers ownership to you. Unauthorized copying, resale or distribution is strictly prohibited.

17 Third-party services

SMChatbot relies on third-party services such as hosting, AI and other APIs, and payment systems. We are not responsible for outages, failures or changes caused by those providers, and your use of any third-party platform is also governed by that platform's own terms.

18 Service availability

We work to keep SMChatbot available and fast, but we do not guarantee that it will always be uninterrupted or error free. Maintenance, updates, third-party outages or events outside our control can cause downtime, during which your chatbot may not reply.

Where a specific plan lists an uptime commitment (SLA), that commitment applies only to that plan.

19 Disclaimer of warranties

Except where a plan states otherwise, SMChatbot is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose. We do not promise that the chatbot will increase sales, capture a certain number of leads, or give error-free answers.

20 Limitation of liability

To the fullest extent allowed by law, SMChatbot is not liable for lost revenue, missed leads, lost data, downtime, hosting issues, or any indirect, incidental or consequential damages resulting from your use of the service.

Our total liability for any claim is limited to the amount you paid us for the service in the 12 months before the claim.

21 Indemnification

You agree to defend and hold SMChatbot harmless from claims, damages and costs (including reasonable legal fees) arising from your websites, your content, the answers your chatbot gives, your use of leads, or your breach of these Terms.

22 Termination

You can stop using SMChatbot and cancel your plan at any time. We may suspend or terminate your access if you break these Terms, misuse the service, or create legal risk for us or others.

When access ends, all license rights end immediately and your chatbot stops replying to visitors.

23 Governing law

These Terms are governed by the laws of the place where SMChatbot's operating business is registered, without regard to conflict-of-law rules. Before starting any formal dispute, please contact us so we can try to resolve the issue informally.

24 Changes to these terms

We may update these Terms from time to time. The new version will be published on this page with a new effective date. If you keep using SMChatbot after the changes take effect, you accept the updated Terms.

25 Contact

Questions about these Terms can be sent to our team at any time.