01 Overview

This Refund Policy applies to all SMChatbot plans purchased through smchatbot.com, including Starter AI, Pro AI and Elite AI on monthly, 3-month, 6-month and 12-month billing. It is part of our Terms of Use.

Because SMChatbot is delivered digitally, all sales are generally final. We still review refund requests fairly in the valid situations explained below.

02 Why digital sales are final

SMChatbot is delivered as soon as your plan is active:

• Your website licenses, code snippet and setup instructions are available straight away.
• Every AI reply your chatbot sends uses computing resources that cannot be recovered.
• Paid features such as voice replies, analytics or branding removal unlock immediately.

Once access has been delivered, the service cannot be "returned" like a physical item. That is why refunds are limited to the cases in section 4.

03 Subscriptions & cancellation

You can cancel your subscription at any time. Cancelling:

• Stops future renewals and charges.
• Keeps your plan active until the end of the period you already paid for.
• Does not refund the current period, whether it is 1, 3, 6 or 12 months.

04 When we do refund

Refunds are granted in these valid cases:

• Duplicate payment: you were charged twice for the same plan and period.
• Wrong plan charged: a system mistake charged you for a plan or amount you did not choose.
• Unresolved technical issue: a problem directly caused by SMChatbot in its default, unmodified state, which our support team could not fix.
• Unauthorized charge: a payment made without the account owner's permission, confirmed with our payment provider.

If consumer protection laws where you live give you additional refund rights, we will respect them.

05 What is not refundable

• Change of mind after purchase, or no longer needing the chatbot.
• Lack of technical knowledge, or incorrect installation.
• Problems caused by your hosting, website theme, plugins or server settings.
• Errors caused by editing, removing or rewriting the code snippet or product files.
• Expecting custom development that is not part of your plan.
• Third-party API, platform or integration issues outside our control.
• Forgetting to cancel before your plan renewed.
• Unused days, licenses or features left in a billing period.

SMChatbot is responsible only for issues directly related to the service in its default, unmodified state.

06 Support comes first

Most problems come from website settings, hosting, plugin conflicts or setup steps, and they can usually be fixed quickly. Before any refund is considered, our team will try to solve the issue with you:

• We give setup and installation guidance.
• We help diagnose problems on your website.
• We fix bugs in the original SMChatbot product.

If the issue cannot be solved and your request is eligible, we will process the refund.

07 How to request a refund

Email support@smchatbot.com and include:

• The email address you used to buy your plan.
• Your order date, plan and amount charged.
• A clear explanation of the issue, with screenshots if it is a billing error or technical problem.

Please contact us as soon as you notice the problem. Requests made long after the charge are harder to verify.

08 Processing

Every refund request is reviewed manually, and we reply as quickly as possible. Approved refunds are sent back to the original payment method. How long it takes to appear depends on your bank or card provider.

09 Chargebacks

Please contact us before disputing a charge with your bank. Billing problems are almost always solved faster by our team. Filing a chargeback without contacting SMChatbot support first may result in:

• Immediate termination of your license.
• Loss of access to the chatbot and future updates.
• Being blocked from future purchases.

10 Changes to this policy

We may update this Refund Policy to reflect product, support or legal changes. Updates are published on this page with a new effective date and apply to purchases made after that date.

11 Contact

Questions about a charge or a refund request?